Top 20 CRM Tech Companies - 2019

Businesses have always indicated a readiness to invest in CRM solutions. A push for such investments is driven by companies’ seeking to improve their efficiencies and optimize operations. Ideal CRM solutions are meant to initiate a range of strategies, practices and technologies that arms companies with the ability to analyze and handle customer interactions. While software solutions bring about such improvements, companies often face hurdles with outdated softwares presenting irrelevant tools and applications, complicated usability, and difficulty with integrating applications. These redundancies cause needless breaks in the workflow that has a direct impact of productivity.

Today’s businesses revolve around leveraging customer feedback and data to maintain tight customer relations. Companies expect their CRM systems to collect data with accuracy and efficiency. Completing tasks with generic software tools paved the path for new inefficient and hard to maintain solutions. The analytics of data with multiple sources also became a tiresome task. Companies are in a constant search for simple and inexpensive solutions that are easy to use and offer reliable tools and features. Burdened by hidden costs associated with licensing, enterprises often overpay to avail a fraction of their software’s capabilities, often causing much of their functions to be incomplete. The flood of numerous solution options and varied pricing structures further add to the plight of companies seeking ideal CRM software that are in alignment with their needs. As a result, companies are required to be well informed before they can make any advances with CRM investments.

It is common knowledge that different companies employ different strategies to ensue the right solution. Based on their operations and business priorities, it is imperative for companies to pre-plan their approach to select the most suitable tools and ensure sustained growth and long-term success. Companies have displayed significant consistency with their expectation from a CRM system and why they are taking initiatives to make investments. Often confronted by their requirement to elevate efficiency and optimization, the most sought after requirement by businesses is process automation. Ease of integration, ease of use, mobility, and customizability are some of the other pointers that enterprises are examining to assess the effectiveness of a CRM solution.

Apart from key functionalities, companies also expect some key features like donor management, billing, and project management from CRM systems. These functions are a means to improve companies’ availability to customer information and improve their awareness of the customers’ needs. For instance, billing information allows companies to assess the purchase frequency and requirement of customers, allowing them to frame better and more personalized offerings. Historically, such information was scattered across multiple sources but with today’s advancements integrated in CRM solution, businesses can access vital customer information to ensure strong customer relationships.

To help CIOs navigate through the list of prominent CRM solution providers, our distinguished selection panel, comprising CEOs, CIOs and VCs, industry analysts and the editorial board of CIOReview narrowed the 20 most promising CRM solution providers 2019 that exhibit competence in providing competent and robust CRM solution.

We present to you CIOReview’s “20 Most Promising CRM Solution Providers 2019.”

Top CRM Tech Companies

Located at St. Louis, MO, and led by Jeff Pawlow, CEO, ABLE provides a platform for accountants to have elegant CRM, marketing, and business development that ensures sustainable, and profitable growth. ABLE allocates a series of dashboards and reports that allow accountants the transparency that is required while performing actions for their consumers. With the perfect combination of accounting as well as technology experts, the company creates an easy-to-use interface and diverse functionalities that help accounts teams move forward through the technology disruption ahead

Clear C2, a technology solution provider is deeply rooted in the digital world as a leading CRM systems vendor across a variety of enterprise arenas. The company started over two decades ago, and began its humble journey in the software ballpark with a simple contact management solution. Presently, Clear C2 is a robust enterprise CRM that has a simple user interface, and the automation of client relationship management process it offers allows users to dominate their business goals, and scale great heights with data analytics, security compliance, and significant return on investments

In todays digitally enabled enterprise marketplace meeting consumer demands is key to having sustenance, and economic growth through all avenues of business operations. On this front, HubSpot, an industry leader leverages a CRM system that is feature packed and enables users to organize, track, and nurture potential leads and customers. The application is a free for life platform, and organizations can also gain access to its premium functions by adding those at latter stages based on their requirements. HubSpot empowers commercial firms to have automation of sales processes and in turn aids sales teams to enjoy the once mundane procedures

As one of the best CRM, marketing automation, and channel collaboration suite provider, LeadSmart Technologies combines workflows and best practices into a single simplified system. Built on the Force.com or Lightning development platform from SalesForce, the company’s products integrate various marketing automation systems into a single suite. The CRM system can manage partner collaborations and relationships with representatives, agents, dealers, brokers, distributors or other channel partners. The high performance capabilities of the products give LeadSmart Technologies the capability to convert leads into sales ready opportunities, as per the industry or enterprise requirements

Agile CRM

Agile CRM

AgileCRM, is a privately held software as a service company found in 2013, specializing in Customer Relationship Management (CRM) solutions. This startup provides a platform for sales, marketing, and support automation to help minor trades. It provides end-to-end CRM solution that manages all parts of a customer’s journey from a single point of control to achieve, sustainable and scalable growth. AgileCRM arms its clients to have superior contact management, marketing automation, web analytics, telephony, 2-way emails, real-time activity alerts and much more. AgileCRM integrates with leading SaaS services like ClickDEsk, Zendesk, Stripe, and LinkedIn, and more, and together delivers a delightful customer experience

Apptivo

Apptivo

Founded in 2009, Apptivo’s initial value proposition was in creating an affordable and easy to use solution for small businesses to collaborate with customers and partners. Over the years, the company has found great success while leveraging its CRM solution, and this substantial rise has them grow to over 150,000 clients located in 194 countries. Irrespective of shape and size, currently many enterprises across multiple industry realms utilize Apptivo’s CRM application to make informed decisions during project management, invoicing and communication needs

Cendyn

Cendyn

Cendyn, a marketing technology solution provider has garnered more than twenty years of experience delivering CRM platforms to the hotel industry. The company has a suite of products that help management at these boarding houses turn guest data into actionable information, and in turn deliver service to visitors that are enticing and delightful. Cendyn offers a 360-degree view into guest behaviors and interests, and then uses those insights to engage with the right message at the right time through the right channel

CRMNEXT

CRMNEXT

As enterprises across the world continue to adopt new strategies and deploy digital solutions as an answer to their client relationship management woes, CRMNEXT, a technology service provider offers a next-generation platform that combines both the heritage of the past and the modernization of the present. It empowers clients to fully understand the methods to overcome the hurdles between human and digital channels, enabling world-class, omni-channel customer interactions from a single, unified operations center. CRMNEXT has a primary clientele in the banking industry, and is credited as the single largest CRM provider within the industry with 3,25,000+ users across 5,000+ locations and 36 countries

eWay System

eWay System

eWay system releases an all-in-one CRM system that provides clients with contact management, sales and oppurtunties, project management and integrated bulk mails. It partners with Microsoft to leverage one of the best CRM platforms with embedded Outlook functionality, and offers the computational engine for market use in three different structures—free with upgrade capabilities, monthly or annually. This inundated approach allows eWay to solicit and deliver its software programs to organizations of all sizes for them to collect, organize and share all of the important information with security compliance while ensuring sustainable profitability

GreenRope

GreenRope

Located at Solana Beach, California, GreenRope is a one-stop-shop for all organizational CRM woes. The company offers an integrated best0in-breed CRM platform that accelerates growth by increasing awareness, generating leads, and driving conversions. Clients implementing GreenRope’s software are given full access to all features and functionalities that enable to have a clear vision of their sales, marketing and operations irrespective of their subscription level. The focus is to create a bond between business and clients through a user-friendly design, flexible setup, and powerful tools that can put an enterprise light years ahead of competition

Insightly

Insightly

Insightly provides a CRM solution that can map and pinpoint status of customer engagements to derive which employees have the best ties with particular consumers. The platform can be used from its implementation, and helps sales teams to tailor user experiences based on eventful customer behaviour feedback profiles. Insightly CRM allows for organizations to communicate with consumers in a much more efficient and rapid manner by enabling work flow automation. It allows users to manage all the information via a Kanban dashboard, and the screen is easily customizable to suit several different industries

Kapture CRM

Kapture CRM

Kapture CRM is a cloud-based Customer Relationship Management services and solutions provider. Its offering of the stand-alone mobile CRM software centralizes operations for a company, addressing the needs of startups, small businesses and large organizations. Focused on Sales, Service and Operations, Kapture serves industries like transportation, retail, healthcare, FMCG, ecommerce, media, banking, education, and much more. Kapture’s device independent solution platforms integrate the services offered by the company by capturing leads from various channels and sources. The customizable operational features, in-built integrated APIs and Android optimization ensures lower costs and higher efficiency

Less Annoying CRM

Less Annoying CRM

Built for small businesses, the Less Annoying CRM offer web-based Customer Relationship Management apps that can effectively manage contacts, notes, calendar, to-do’s and more. Based on the principles of affordability, simplicity, and outstanding customer services, the CRM software is tailor-made for individual businesses. The firm gives more importance to customer priorities, securing data, extended relationships, affordable pricing, and giving only what is needed with the CRM products. The simplified user interface of Less Annoying CRM are user-friendly, which is organized and uncluttered, giving the users ease of access and immediate usability

Nimble

Nimble

Nimble is a provider of Web and SaaS-based platforms and solutions for small businesses with high-end CRM systems combined with social media. Designed for the small businesses the company excels in combining relationship management, unified conversations/communications, social media tools, and team collaborations, making effective utilization of resources. The centralized SaaS platform of Nimble keeps the communications under perfect control with organized team communications and segmented data storage. The simplified user interface of Nimble keeps things organized and easy to view or access, adhering to multiple industry requirements

Ontraport

Ontraport

Known as a CRM and automation platform service provider, Ontraport focuses in getting new customers for client. Built for entrepreneurs, small businesses and solopreneurs, it incorporates CRM, ecommerce, marketing automation, and reporting tools into a single platform. The powerful customizable CRM platform brings forth the mails, payment processing, Salesforce automation, and onboarding features under one roof. Utilizing the robust departments of Ontraport, the company helps clients in managing orders, customers, reporting, affiliates, accounting, and fulfillments. The analytics capability if the platforms bring out insights from the gathered and structured data that can boost business in multiple ways

Optimove

Optimove

Built for smart marketing teams, Optimove leverages AI-based customer relationship management platforms with precision. The SaaS-based customer data platforms utilize algorithms to autonomously optimize multichannel data and campaigns for the organization. The science-first relationship marketing hub bridges the data gap between customers and data. Its AI-enhanced platform understands and interacts with multitude of such data, generating actionable insights that can be monetized for better customer relationships and profits. Serving more than 350 brands across multiple industries, Optimove has partnered with different technology providers implementing scientific methodologies like customer micro-segmentation, predictive modeling, real-time campaign triggers, multi-channel campaign optimization, etc

Pipeliner CRM

Pipeliner CRM

Focused mainly on pipeline management, sales process, and analytics, Pipeliner CRM is a global company that offers sales enablement tools for enterprises. Designed specifically to empower salespeople and sales management, it offers multiple tools at the same place for easy functioning. Pipeliner’s CRM platform provides a clear picture of the sales cycle, providing the user with information such as client information, onboarding, sales adoption, implementation, customer data, administration, etc. The easy-to-use interface and platform can be accessed from any device and is less expensive. Pipeliner caters to the needs of multiple industries like insurance, financial services, manufacturing, consulting, leisure, transportation, and logistics

Sellution

Sellution

Sellution is a unified all-in-one CRM Sales platform and service provider that handles B2B operations management, order processing, and sales CRM for the small and medium businesses. The software solutions help a company to increase employee productivity by eliminating unwanted integrations & multiple logins, control inventory, and forecast accurate sales while reducing operational costs for the organization. Sellution’s sales platform empowers the sales team by leveraging automation and streamlining the sales pipeline. The platform can also be seamlessly integrated with everyday tools like Google Apps, Zapier or Outlook, enabling flexibility in data or information management

Spiro Technologies

Spiro Technologies

A proactive customer relationship management platform provider, Spiro Technologies offer the efficiency to identify, process, prioritize, and execute sales and marketing decisions. The company’s platform, found on the principle of giving room to sales people and managers, automatically creates contacts, organizes and prioritizes opportunities, and proactively recommends next steps. Leveraging AI and machine learning technologies, Spiro Technologies’ AI assistant can integrate into the systems of the team to collect up to eight times more data, reach 47 percent more prospects, and grow monthly sales by 20 percent. It serves industries like construction, finance, manufacturing, and technology, among others

SugarCRM

SugarCRM

SugarCRM, simplified the customer relationship management platform with easy to use and simple CRM software that fulfills the demand. Sugar, the open source software, assists the clients in sales-force automation, collaboration, Mobile CRM, marketing campaigns, Social CRM, customer support, and reporting. Designed for small businesses and enterprises alike, the firm’s innovative products engage sellers, marketers, receptionists, executives, and customer support agents with customers efficiently. SugarCRM optimizes the relationship flow between people and business with individualized CRM user experience that is immersive, engaging, and intuitive. Till date, the company serves more than 1.5 million customers in 120 countries around the globe