Top 10 CRM Solutions Companies - 2022

The CRM industry continues to grow at a staggering rate due to rapid digital transformation in business operations from customer service to email marketing and personalization. The increasing use and dependence on mobile technology further propels companies to using mobile CRM solutions with far higher adoption rates in order to provide a more personalized experience.

In light of these swift industry developments, CRM market size is forecasted to be worth $96.39 billion by 2027 as per the latest market analysis reports. The reports also identify the market to witness a growth spike at a CAGR of 11.1 percent during the forecast period. The market growth can be primarily attributed to the integration of emerging technologies, such as cloud computing technology, AI, machine learning, and various service models such as software-as-a-service, infrastructure-as-a-service, and platform-as-a-service. In addition, the rising demand for automated engagement with customers and scope of improvement of digital operations are driving the CRM market growth.

On that note, this edition of CIOReview brings the spotlight on the key advancements in the CRM space and how companies leverage the latest solutions and market expertise to prove their mettle in delivering ideal CRM solutions. The edition features thought leadership articles from Brian Wallunas, Chief Technology Officer at Smokey Bones and Heidi Mastellone, Director, Customer Experience at Selective Insurance. They shed light on how technologies provide elevated hospitality that drives return visits, builds loyalty and sales and the significance of CRM tools in complementing VOC for improving customer satisfaction.

The edition also features wolkvox, an award-winning CRM solution provider that utilizes omnichannel strategy to optimize customer experience by integrating all the channels in the contact center and allowing agents to perform all interactions from a unified dashboard. We hope this edition will help you find the appropriate CRM solution provider that will empower you to incorporate the industry-best technology practices in providing a better customer experience.

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    Top CRM Solutions Companies

  • 1

    wolkvox optimizes customer experience by integrating all the channels in contact center and allowing agents to perform all interactions from a unified dashboard. wolkvox offers an omnichannel strategy that includes calls, video calls, social media interactions, chat, messages and even web callback to return customer calls.

  • 2

    Act Scottsdale

    Act Scottsdale

    Act is the premier provider of all-inclusive CRM and Marketing Automation systems that enable small and medium-sized businesses to market more effectively, sell more, and build customers for life

  • 3

    Agile CRM

    Agile CRM

    Agile CRM is the only comprehensive, end-to-end CRM that provides sales, marketing, and support automation to enable small and medium-sized enterprises manage all aspects of the customer journey from a single platform in order to achieve scalable, sustainable growth

  • 4

    ConvergeHub

    ConvergeHub

    ConvergeHub is an industry-leading Sales, Marketing, and Service CRM application that lets small businesses to attract more prospects, close more deals, and cultivate long-lasting customer connections

  • 5

    Discovery Data

    Discovery Data

    Discovery Data is the top provider of data, insights, and analytics regarding the firms and individuals driving the North American financial services and insurance industries. Our actionable analytics enables asset and wealth management firms, insurance companies, and service and technology suppliers to more efficiently target opportunities and execute go-to-market strategies

  • 6

    EngageBay

    EngageBay

    EngageBay helps startups and growing organisations scale more quickly with its easy, powerful, affordable, integrated all-in-one marketing, sales, and support software with free CRM, which is aimed to be an economical alternative to pricey platforms like Hubspot

  • 7

    Marquis

    Marquis

    marketing and compliance data analytics, marketing automation tools, professional services, CRM software, Exam-ready compliance software, and analogue and digital marketing tools, such as direct mail, email fulfilment, and website tracking

  • 8

    Pegasystems

    Pegasystems

    Pega provides a robust low-code platform that enables the world's top enterprises to respond to change by fostering agility. Clients utilise our AI-powered decisioning and workflow automation to address their most critical business concerns, including personalising engagement, automating service, and optimising operations

  • 9

    Salesforce

    Salesforce

    Since its inception, Salesforce has endeavored to improve the world through technology that strengthens relationships. Between businesses and their clients. Among personnel and dispersed teams. between governments and their respective citizens Between those who wish to affect change

  • 10

    SugarCRM

    SugarCRM

    SugarCRM provides marketing, sales, and service teams with a clear picture of each customer's journey, minus the problems and inconveniences associated with traditional CRMs. For too long, businesses have been stuck with high-maintenance CRMs that demand too much human entry to be usable or provide insufficient functionality to accomplish the task at hand