Top 10 CRM Solution Companies - 2021
From being a mere contact management mechanism to a holistic business solution, customer relationship management (CRM) solutions have significantly evolved by leaps and bounds over the past years. Realizing that CRM is the key to business success as it provides a stronger, behind-the-scenes view of customer preferences and expectations, enterprises are drastically pivoting to modern, innovative tech-driven systems.
Businesses are integrating AI with CRM to glean actionable insights into customers' shopping behavior and create a better and more personalized experience for them. AI also powers CRM chatbots that assist businesses in their customer service efforts. By leveraging the capabilities of natural language processing, CRM chatbots solve customer queries efficiently. Besides, modern CRM systems come with IoT feeds to enhance customer experience and maximize sales.
As such, the technological transitions in the arena open up a universe of new possibilities for CRM solution providers to develop and introduce innovative solutions. This implies that businesses looking for robust solutions have to choose from a plethora of options.
To make this task easier and assist leaders in identifying the right CRM solution providers, CIOReview presents to you, "10 Most Promising CRM Solution Providers - 2021." A distinguished panel comprising CEOs, CIOs, VCs, Analysts, and the CIOReview editorial board has selected the most promising CRM solution providers. In our selection process, we looked at the company's offerings, core competency, news/press releases, client testimonials, milestones, and other recognition.