Top 10 CRM Consulting/Services Companies - 2019
Today, CRM has emerged as one of the key elements of an organization’s success. A CRM system streamlines customer data collection, management, and tracking in real-time. The system can be integrated with other business applications to improve customer experience across channels in a seamless manner. Marketing, sales, and support teams can now collaborate and turn every customer interaction into a success story. The data-driven automated marketing campaigns lead to better conversion rates and improved bottom line.
But every organization is unique, with its own target audience, market, and line of business. Merely defining a CRM strategy isn’t enough. They need a proficient CRM consulting or services partner who can provide them the heads up to avoid the major pitfalls associated with choosing a CRM solution. From implementation to customization to automation to training, the CRM consulting/services partners can turn the corner for a company in engaging its prospective and existing customers. With a hands-free strategy to CRM implementation, sales, marketing, and services teams can better focus on their core operations. With access to the rich toolset, these teams can accelerate their performance and improve overall productivity.
The consulting/service providers allow a company to deliver digitally enhanced customer experiences, across all touchpoints, in an omnichannel manner. Teams using the CRM system can use the advanced reporting and filtering features to access up-to-date information from various channels in real-time. The customized dashboards help teams make informed and accurate decisions. Through effective and automated monitoring of all the data in the CRM system, a business can simply automate their business execution.
Modern CRM services providers enable their clients with advanced capabilities like predictive modeling using machine learning and artificial intelligence (AI). With AI-built into the CRM, teams can take a proactive approach to customer interactions and win their trust, which leads to increased sales, enhanced productivity, and supercharged customer service. Besides, CRM process automation helps companies improve their time to market and reduce the operational cost. With seamless access to rich data, the stakeholders—a company’s teams and its partners—can collaborate efficiently and build synergy.
A company has to align its people and processes with its CRM goals to have access to the intelligence necessary to make decisions. CRM experts not only help organizations identify the right CRM platform that meets their business goals but also enable them with the best practices and tools to build the most cost-effective customized CRM applications based on their unique needs. These experts bring quality insights through their rich tribal knowledge in the areas of process re-engineering, development, customization and configuration, CRM data migration, workflow automation and implementation across technology stacks for various industry verticals globally. What’s more, they ensure the CRM system has tight integration with both legacy and modern technology systems, both in the backend and frontend. This agility helps companies improve their CRM system ROI.