TeamSupport: Helping Companies Build Stronger Customer Relationships

It is an absolute no-brainer that COVID has impacted us all. Most businesses have adopted remote work, and in some cases, have sent thousands of employees home. While remote work is nothing new, there is no doubt many businesses have hung on to the office setting a little too long. Many of them have had to jump out in the cold, but thankfully we live in a time where technology is advanced enough to be easily accessible and leveraged quickly. Managing customer relationships, on the other hand, has been incredibly challenging. For many in B2B, those in-person meetings have been a vital method for building and maintaining rapport, and now they have to use video calls to accomplish the same. To this end, helping enterprises rekindle the spirit of customer relations is TeamSupport. Built for remote working, the company’s solution has enabled the concept of support teams in different time zones around the world, as well as global customers with unique needs, holidays, and SLAs. “We have always been focused on teams helping businesses support their customers through collaboration, and understanding customer relationships no matter where they are,” says Eric Harrington, co-founder and COO of TeamSupport.

Created by industry experts who lived through the struggles of being a mission-critical B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a customer support solution to help companies build stronger customer relationships. With an emphasis on collaboration among teams and built around the entire B2B customer—rather than focused on each contact or ticket— TeamSupport stands alone as the leading customer support platform created for businesses who need to help other businesses solve problems.

TeamSupport was built to knock down company silos that were hoarding important customer information. Traditionally, while support teams knew of the customer through ticket interactions, the sales team knew of the customer through their sales engagements, and product teams typically knew nothing about the customers—and focused only on what needed to be built, without considering how customers were using their technology. “Our solution brought these teams together by being one of the first support solutions to include not only ticketing, but a robust customer database, a product database, and near real-time reporting,” mentions Harrington.