Infoglen: Key is to Align with the Client's Goals

In one instance, a Bay Area major tech company needed a call center solution for their Phone and Field operations. Infoglen implemented a service cloud solution for high productivity call center and lightning field service module to optimize travel time & resource allocation of Field Service technicians which resulted in significant increase in productivity of the agents. In another instance, a Massachusetts based non-profit organization for education startups was grappling with customer on-boarding and membership renewals. Infoglen's Partner Portal solution helped them get a single, uniform view of customers and partners that led to productivity growth by over 20 percent in a short time. Similarly, sales team at a California based mid-sized media house that offers media, arts and film production services was struggling with lead management and conversion due to unavailability of intelligent and actionable data. After Infoglen customized their Sales Cloud for prioritized and pin pointed lead tracking, their sales went up by over 60 percent within a matter of months, along with significant cost savings in manpower due to better resource deployment. In another case, a Minneapolis based enterprise communications service provider had a challenge in making their sales and service platforms work together to roll out services faster. After Infoglen did their Lightning Migration, the customer service team now gets a 360 degree view, with a 150 percent improvement in the service delivery time.

What's Next - Democratize CRM

Customer relationship management is becoming a massive differentiator that more and more organizations are turning to CRM platforms to delight their customers and expand business and profitability. Infoglen believes that there are thousands of organizations, not just in the U.S. but the world over, with wonderful products and services and great dreams, who have not even set out on this journey. Infoglen's dream is to get every one of these organizations to understand the power of enhancing customer relationships through Salesforce CRM. To achieve that dream, Infoglen is in the process of setting up a Global CRM Resource & Innovation Center that will help organizations make their CRM journey easy, affordable, and innovation oriented. Infoglen is also working towards building a high quality CRM talent pool to support the growth rush, globally.