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Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends
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Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
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It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer, Time, Inc.
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3 Customer Experience Predictions for 2016 By Merijn te Booij, Chief Marketing Officer, Genesys
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Real-Time Personalization: Everything All the Time
By Mike Berry, Senior Director, CRM...
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CIOs: How to Make Your Mark with SaaS Solutions
By Ray Grady, Executive Vice President...
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Customer Data Platforms: A New Tool to Unify Customer Data
By David Raab, CEO, CDP Institute
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Digital Marketing: Four Things to Know
By Lauri Vela, SVP Digital Marketing,...
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Why You Need to Think Beyond CRM
By Dr. Volker G. Hildebrand, Global Vice...
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ERP... MRP... CRM: Surprisingly, Most Companies Still Use Spreadsheets!
By Stephen G. Kawaja, Chairman & Chief Strategy Officer, TiZE.
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Gamification 101: Business Strategy and...
By Sam Biardo, owner and Danine...
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The Rewards of Design-led Technology Investment...
By Phil Rubin, CEO, rDialogue
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Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms
By Kamran Bakhtiari, VP, Marketing, loanDepot
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Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business By Ajay Kaul, Managing Partner, AgreeYa Solutions
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Marketing's Digital Transformation By Todd Fenton Forsythe, SVP Digital Marketing, Dell
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Maintaining Profitable Customer Relationships By David Wallace, Director Product Management, Infor
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Pressure to Change versus Staff Appetite for Change By Douglas Duncan, CIO, Columbia Insurance Group
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The Age of the Consumer and Building Relationships of Value By John Bartold, Practice Leader, Loyalty |CX, Epsilon
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Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside Out By Dan Ault, CIO & Assistant Town Manager, Town of Cary
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Navigating the MarTech Boom: 6 Watch-Outs in Building Better CRM By Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago
