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Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends
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Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
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It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer, Time, Inc.
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3 Customer Experience Predictions for 2016 By Merijn te Booij, Chief Marketing Officer, Genesys
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Real-Time Personalization: Everything All the Time
By Mike Berry, Senior Director, CRM...
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CRM in PicsArt: Enabling Creativity
By Charles Condon, Director,...
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CIOs: How to Make Your Mark with SaaS Solutions
By Ray Grady, Executive Vice President of CloudCraze
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How to build a CRM team
By Mike Berry, Senior Director of CRM...
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The CIO's Role in Fixing a Broken CRM
By Rob Urbanowicz, CRM Practice Area...
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10 Ways to Increase the Visual Impression of your Product
By Charlie Brown, Marketing agency, doPublicity
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The Rewards of Design-led Technology Investment...
By Phil Rubin, CEO, rDialogue
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Service as the New Sales
By Bill Ziska, Director-CRM & Mobility,...
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Digital Transformation in an Ever Changing World
By Melissa Douros, Director of Digital Product Management, Great Wolf Resorts
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Forget About Legacy, Put Customers Center Stage of your IT Strategy By Fred Slikker, CEO, Intrasurance Technology
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Bridging the Customer Identification Gap to Build Loyalty By Tad Fordyce, SVP, Loyalty, Epsilon
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Arlington County: Innovative edge for Success By Ajit Arya, Deputy CIO at Arlington County
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Big Data Accelerates the CRM Race By Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
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Two Ways to Look at the Automated Customer Experience By Don Peppers, Founding Partner, Peppers & Rogers Group
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To Be at Zero Distance to Customers By Ravi Kumar, EVP & Chief Delivery Officer, Infosys
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Pressure to Change versus Staff Appetite for Change By Douglas Duncan, CIO, Columbia Insurance Group
