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Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends
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Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce,...
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It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer,...
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3 Customer Experience Predictions for... By Merijn te Booij, Chief Marketing...
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CRM and Customer Experience
By Ashok Dhiman, Director, Enterprise...
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Despite big investment, most companies aren't...
By Jon Lee, CEO and Co-founder,...
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Tapping the Potential of IT to Achieve Academic Excellence
By Dan Moore, CIO, Southeastern Oklahoma State University
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Technology as the Major Driver of Customer...
By Todd Martin, Director Customer...
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To Be at Zero Distance to Customers
By Ravi Kumar, EVP & Chief Delivery...
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Creating Momentum Along Your Customer Relationship Management Journey
By Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica
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Empowering People with Actionable Information...
By Jeremy Gibault, Senior...
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Four Ways Enterprise Social Collaboration Will...
By Ajay Kaul, Managing Partner, AgreeYa...
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Real-Time Personalization: Everything All the Time
By Mike Berry, Senior Director, CRM Technology, Shutterfly
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Building a Solid Ticketing System By Dawn Smith Bradney, Director, Customer Support and Audit, McKesson
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Why You Need to Think Beyond CRM By Dr. Volker G. Hildebrand, Global Vice President, Customer Engagement and Commerce Solutions, SAP
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CIOs: How to Make Your Mark with SaaS Solutions By Ray Grady, Executive Vice President of CloudCraze
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How to Win in Sports When Your Team Isn't Winning By Jeff Eldersveld, Director-CRM and Analytics, Columbus Blue Jackets
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The Foundational 4 Ps for Consumer-Centricity By Zachary Fleming, GM, Digital Health
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Big Data Accelerates the CRM Race By Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
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Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside Out By Dan Ault, CIO & Assistant Town Manager, Town of Cary
