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Customer Relationship Management
Managing Business Relationships
David Cheifetz, Director of Global CRM Initiative, McKinsey & Company
The Challenges of Today's Real Estate Crms
Federico Masias, SVP of Technology, Baird & Warner
Put Your Frontline Teams in the Driving Seat Through a Personalized, Customer-Centric Approach
Tatiana Sorokina, Executive Director, Head of Advanced Quantitative Sciences Transformation, Novartis
Changing Crm-Cs Tool? your 5-Stepguide to a Smooth Transition
Rami Sarabi, Sr. Operations Manager, Campbell Soup Company
Evolving Customer Relationship Management: Move Fast or Die Trying
Ed Ariel, Vice President of Service Operations, ezCater
Failing the 'Marshmallow Test'
UnaMorabito, Head of Client Management for the Workplace Solutions unit, Massachusetts Mutual Life Insurance Co. (MassMutual)
Accelerating Petcare Innovation through CRM and Digital Vision
Miao Song, Chief Information Officer, Mars Petcare
News
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Empowering People with Actionable Information is key in CRM Business
Jeremy Gibault, Senior Manager-Information Systems, Firehouse Subs
Two Ways to Look at the Automated Customer Experience
Don Peppers, Founding Partner, Peppers & Rogers Group
Successful CRM: Ask Yourself the 5 Key Questions
Charlie Swift, VP-Strategy & Marketing Operations, Hearst Magazines
Service as the New Sales
Bill Ziska, Director-CRM & Mobility, Deloitte Consulting LLP
The Rewards of Design-led Technology Investment for CRM and Loyalty
Phil Rubin, CEO, rDialogue
ERP... MRP... CRM: Surprisingly, Most Companies Still Use Spreadsheets!
Stephen G. Kawaja, Chairman & Chief Strategy Officer, TiZE.
How to Win in Sports When Your Team Isn't Winning
Jeff Eldersveld, Director-CRM and Analytics, Columbus Blue Jackets
It's Time to Redefine the "R" in CRM
J T Kostman, Chief Data Officer, Time, Inc.
The Age of the Consumer and Building Relationships of Value
John Bartold, Practice Leader, Loyalty |CX, Epsilon
Big Data Accelerates the CRM Race
Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
Solving the CRM Conundrum
Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
Why You Need to Think Beyond CRM
Dr. Volker G. Hildebrand, Global Vice President, Customer Engagement and Commerce Solutions, SAP
Gamification 101: Business Strategy and Software Evolution
Sam Biardo, owner and Danine Pontarelli, Marketing Manager, Technology Advisors Inc
The Need of the Hour-CRM User Adoption
David Faye, CEO, Faye Business Systems Group
Forget About Legacy, Put Customers Center Stage of your IT Strategy
Fred Slikker, CEO, Intrasurance Technology
Investing in Customers Drives 10 Times ROI
Charlie Jackson, CEO, FieldAware
CIOs: How to Make Your Mark with SaaS Solutions
Ray Grady, Executive Vice President of CloudCraze
Marketing's Digital Transformation
Todd Fenton Forsythe, SVP Digital Marketing, Dell
Despite big investment, most companies aren't using their CRMs
Jon Lee, CEO and Co-founder, ProsperWorks
Real-Time Personalization: Everything All the Time
Mike Berry, Senior Director, CRM Technology, Shutterfly
Building a Solid Ticketing System
Dawn Smith Bradney, Director, Customer Support and Audit, McKesson
Technology as the Major Driver of Customer Experience
Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies
The Melding of Marketing and Technology - Where do you Fit?
John Bartold, VP, Loyalty Solutions, Epsilon
Arlington County: Innovative edge for Success
Ajit Arya, Deputy CIO at Arlington County
10 Ways to Increase the Visual Impression of your Product
Charlie Brown, Marketing agency, doPublicity
Pressure to Change versus Staff Appetite for Change
Douglas Duncan, CIO, Columbia Insurance Group
Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside Out
Dan Ault, CIO & Assistant Town Manager, Town of Cary
Navigating the MarTech Boom: 6 Watch-Outs in Building Better CRM
Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago
The Foundational 4 Ps for Consumer-Centricity
Zachary Fleming, GM, Digital Health
The Customer is Changing... Are You?
Jamie Lancaster, Vice President, Contact Center of Excellence, Kroger
CRM and Customer Experience
Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford [NYSE: HIG]
Creating Momentum Along Your Customer Relationship Management Journey
Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica
Importance of Customer Relationship Management Implementation
Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
CRM: The New Center of the Marketing Universe
Ryan Malone, Founder and CEO of SmartBug Media™
Are you using time differently?
Joe Doria, CMO, Broadcom
Advancing the Customer Experience
Lindsay Whitworth, Vice President, Global Consumer Direct at Sonos, Inc.
One Way Contact Centers Cause Disengagement
Jeremy Markey, Director of CS Operations / Workforce Experience, Hunter Douglas
3 Ways to Integrate AI into your Business Today
Rick Stanbridge, Executive Vice President and Chief Information Officer of Marco’s Pizza
Enhancing POS Experience for Employee and Customer is the Key to Success
Christopher Davis, Chief Information Officer, The Tile Shop (NASDAQ: TTSH)
