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Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends
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Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
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Doing More with Less: Making IT Count in Challenging Times By Jim Bates, Director & CIO, State of Alaska
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It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer, Time, Inc.
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Using Data And Analytics To Improve Operational Efficiency By Kirsten Simonitsch, SVP & CIO, Premera Blue Cross
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3 Customer Experience Predictions for 2016 By Merijn te Booij, Chief Marketing Officer, Genesys
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Using CRM to Poke Holes in Silos Improving...
By Dan Ault, CIO & Assistant Town...
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How to build a CRM team
By Mike Berry, Senior Director of CRM...
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Little Things Making a Big Difference in Human Services
By Kurt Larrick, Assistant Director, Arlington County Department of Human Services
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5 Ways Artificial Intelligence Can Help Improve...
By Blythe Lawton, Senior Director, First...
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Bridging the Customer Identification Gap to...
By Tad Fordyce, SVP, Loyalty, Epsilon
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Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms
By Kamran Bakhtiari, VP, Marketing, loanDepot
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Maintaining Profitable Customer Relationships
By David Wallace, Director Product...
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Empowering People with Actionable Information...
By Jeremy Gibault, Senior...
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Managing Business Relationships
By David Cheifetz, Director of Global CRM Initiative, McKinsey & Company
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Two Ways to Look at the Automated Customer Experience By Don Peppers, Founding Partner, Peppers & Rogers Group
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Pressure to Change versus Staff Appetite for Change By Douglas Duncan, CIO, Columbia Insurance Group
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Gamification 101: Business Strategy and Software Evolution By Sam Biardo, owner and Danine Pontarelli, Marketing Manager, Technology Advisors Inc
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The CIO's Role in Fixing a Broken CRM By Rob Urbanowicz, CRM Practice Area Director, Socius
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Successful CRM: Ask Yourself the 5 Key Questions By Charlie Swift, VP-Strategy & Marketing Operations, Hearst Magazines
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Why You Need to Think Beyond CRM By Dr. Volker G. Hildebrand, Global Vice President, Customer Engagement and Commerce Solutions, SAP
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ERP... MRP... CRM: Surprisingly, Most Companies Still Use Spreadsheets! By Stephen G. Kawaja, Chairman & Chief Strategy Officer, TiZE.
