Customer Relation Management Trends And Reviews In 2017|CIOReview

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  • Technology
      1. AGILE
      2. ARTIFICIAL INTELLIGENCE
      3. AUDIOVISUAL
      4. AUGMENTED & VIRTUAL REALITY
      5. BIG DATA
      6. BLOCKCHAIN
      7. BUSINESS INTELLIGENCE
      8. BYOD
      9. CLOUD
      10. CLOUD MIGRATION
      11. COGNITIVE
      12. DATA ANALYTICS
      13. DATA INTEGRATION
      14. DATA VISUALIZATION
      15. DEVOPS
      16. DIGITAL ACCESSIBILITY
      17. DIGITAL TRANSFORMATION
      18. DIGITAL TWIN
      19. DRONE
      20. EDGE COMPUTING
      21. ENTERPRISE ARCHITECTURE
      22. FINTECH
      23. GAMING TECH
      24. HIGH PERFORMANCE COMPUTING
      25. INFRASTRUCTURE SECURITY
      26. INTERNET OF THINGS
      27. MAINFRAME
      28. MOBILE APPLICATION
      29. NETWORKING
      30. REMOTE WORK TECH
      31. ROBOTICS
      32. RPA
      33. SDN
      34. SECURITY
      35. SMART CITY
      36. SOAR
      37. SOFTWARE TESTING
      38. STORAGE
      39. WEB DEVELOPMENT
      40. WIRELESS
      41. WOMEN IN TECH
  • Industry
      1. AGTECH
      2. AUTOMOTIVE
      3. AVIATION
      4. BANKING & INSURANCE
      5. BIOTECH
      6. CANADA
      7. CAPITAL MARKETS
      8. CASINO
      9. CONSTRUCTION
      10. CONTACT CENTER
      11. DEFENSE
      12. E-COMMERCE
      13. EDUCATION
      14. ENERGY
      15. FOOD AND BEVERAGES
      16. HEALTHCARE
      17. LATIN AMERICA
      18. LAW ENFORCEMENT
      19. LEGAL
      20. LOGISTICS
      21. MANUFACTURING
      22. MARINE
      23. MEDIA & ENTERTAINMENT
      24. NAVAL TECH
      25. NON PROFIT TECHNOLOGY
      26. OIL & GAS
      27. PHARMA & LIFE SCIENCES
      28. PROPTECH
      29. PUBLIC SECTOR
      30. RETAIL
      31. SEMICONDUCTOR
      32. TELECOM
      33. UTILITIES
  • Solutions
      1. BACKUP
      2. BUSINESS PROCESS MANAGEMENT
      3. CLOUD COST MANAGEMENT
      4. COLLABORATION
      5. CONVERSATIONAL
      6. CRITICAL INFRASTRUCTURE PROTECTION
      7. CUSTOMER ENGAGEMENT
      8. CUSTOMER EXPERIENCE MANAGEMENT
      9. CUSTOMER RELATIONSHIP MANAGEMENT
      10. CYBER SECURITY
      11. DATA CENTER
      12. DATA SECURITY
      13. DIGITAL ASSET MANAGEMENT
      14. DIGITAL EXPERIENCE
      15. DIGITAL RIGHTS MANAGEMENT
      16. DIGITAL SIGNAGE
      17. DOCUMENT MANAGEMENT
      18. DOCUMENT PROCESSING
      19. ELECTRONIC DATA INTERCHANGE
      20. ENTERPRISE APPLICATION INTEGRATION
      21. ENTERPRISE ASSET MANAGEMENT
      22. ENTERPRISE CONTENT MANAGEMENT
      23. ENTERPRISE DATA MANAGEMENT
      24. ENTERPRISE INFORMATION MANAGEMENT
      25. ENTERPRISE MOBILITY
      26. ENTERPRISE PERFORMANCE MANAGEMENT
      27. ENTERPRISE RESOURCE PLANNING
      28. ENTERPRISE RISK MANAGEMENT
      29. FACILITY MANAGEMENT
      30. FIELD SERVICE
      31. GAMIFICATION
      32. GEOGRAPHIC INFORMATION SYSTEM
      33. IDENTITY GOVERNANCE AND ADMINISTRATION
      34. INTELLIGENT DATA CAPTURE
      35. IT SERVICE MANAGEMENT
      36. ITAD
      37. KNOWLEDGE MANAGEMENT
      38. LOW CODE PLATFORM
      39. MANAGED COMMUNICATIONS
      40. MANAGED IT SERVICES
      41. MOBILE PAYMENT
      42. PAYMENT AND CARD
      43. PRODUCT LIFECYCLE MANAGEMENT
      44. PRODUCT MANAGEMENT
      45. PROFESSIONAL SERVICES AUTOMATION
      46. PROJECT MANAGEMENT
      47. QUALITY MANAGEMENT
      48. RISK ANALYTICS
      49. SCHEDULING SOFTWARE
      50. SUBSCRIPTION AND BILLING
      51. UNIFIED COMMUNICATIONS
      52. WORKFLOW
  • Platforms
      1. ADOBE
      2. AMAZON
      3. CISCO
      4. CITRIX
      5. DELL
      6. GOOGLE
      7. HPE
      8. HUBSPOT
      9. IBM
      10. MAGENTO
      11. MICROSOFT
      12. NCR
      13. NETAPP
      14. NETSUITE
      15. ORACLE
      16. RED HAT
      17. SAGE
      18. SALESFORCE
      19. SAP
      20. SAS
      21. SERVICENOW
      22. WORKDAY
  • Functions
      1. COMPLIANCE
      2. CONTRACT MANAGEMENT
      3. HUMAN RESOURCE
      4. MARKETING
      5. PROCUREMENT
      6. SALES TECH
      7. SUPPLY CHAIN
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CIOREVIEW >> Customer Relationship Management >>
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  • Creating Legendary Experiences Framed by an Obsession in Customer Service

    Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends

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    Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce,...

  • Solving the CRM Conundrum

    Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions

  • It's Time to Redefine the

    It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer,...

  • It's Time to Redefine the

    It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer, Time, Inc.

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  • 3 Customer Experience Predictions for 2016

    3 Customer Experience Predictions for 2016 By Merijn te Booij, Chief Marketing Officer, Genesys

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  • Creating Momentum Along Your Customer Relationship Management Journey
    By Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica
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  • Managing Business Relationships
    By David Cheifetz, Director of Global... Forget About Legacy, Put Customers Center Stage of your IT S

  • Why You Need to Think Beyond CRM
    By Dr. Volker G. Hildebrand, Global Vice... The Need of the Hour-CRM User Adoption

  • Accelerating Petcare Innovation through CRM and Digital Vision
    By Miao Song, Chief Information Officer, Mars Petcare
    Accelerating Petcare Innovation through CRM and Digital Vision

  • Evolving Customer Relationship Management: Move...
    By Ed Ariel, Vice President of Service... Tapping the Potential of IT to Achieve Academic Excellence

  • Failing the 'Marshmallow Test'
    By UnaMorabito, Head of Client... Using CRM to Poke Holes in Silos Improving Citizen Service f

  • Forget About Legacy, Put Customers Center Stage of your IT Strategy
    By Fred Slikker, CEO, Intrasurance Technology
    Forget About Legacy, Put Customers Center Stage of your IT Strategy

  • Big Data Accelerates the CRM Race

    How to build a CRM team By Mike Berry, Senior Director of CRM Technology, Shutterfly Inc.

  • Investing in Customers Drives 10X ROI

    Maintaining Profitable Customer Relationships By David Wallace, Director Product Management, Infor

  • The CIO's Role in Fixing a Broken CRM

    Navigating the MarTech Boom: 6 Watch-Outs in Building Better CRM By Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago

  • Real-Time Personalization: Everything All the Time

    Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms By Kamran Bakhtiari, VP, Marketing, loanDepot

  • CRM: The New Center of the Marketing Universe

    CRM: The New Center of the Marketing Universe By Ryan Malone, Founder and CEO of SmartBug Media™

  • ERP... MRP... CRM: Surprisingly, Most Companies Still Use Sp

    Technology as the Major Driver of Customer Experience By Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies

  • CRM and Customer Experience

    CRM and Customer Experience By Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford [NYSE: HIG]

Featured Vendor

crmvox: A Cutting-Edge Solution for Active Customer Engagement crmvox: A Cutting-Edge Solution for Active Customer Engagement

Juan Felipe Angel, CEO and John Jorge Rincón, Sales & Marketing Director

ON THE DECK

  • Customer Relationship Management 2021

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  • Customer Relationship Management 2019

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