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Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends
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Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
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It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer, Time, Inc.
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3 Customer Experience Predictions for 2016 By Merijn te Booij, Chief Marketing Officer, Genesys
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Despite big investment, most companies aren't...
By Jon Lee, CEO and Co-founder,...
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Tapping the Potential of IT to Achieve Academic...
By Dan Moore, CIO, Southeastern Oklahoma...
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Customer Data Platforms: A New Tool to Unify Customer Data
By David Raab, CEO, CDP Institute
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Why You Need to Think Beyond CRM
By Dr. Volker G. Hildebrand, Global Vice...
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ERP... MRP... CRM: Surprisingly, Most Companies...
By Stephen G. Kawaja, Chairman & Chief...
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Marketing's Digital Transformation
By Todd Fenton Forsythe, SVP Digital Marketing, Dell
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Investing in Customers Drives 10 Times ROI
By Charlie Jackson, CEO, FieldAware
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Two Ways to Look at the Automated Customer...
By Don Peppers, Founding Partner,...
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The CIO's Role in Fixing a Broken CRM
By Rob Urbanowicz, CRM Practice Area Director, Socius
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The Melding of Marketing and Technology - Where do you Fit? By John Bartold, VP, Loyalty Solutions, Epsilon
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Forget About Legacy, Put Customers Center Stage of your IT Strategy By Fred Slikker, CEO, Intrasurance Technology
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CIOs: How to Make Your Mark with SaaS Solutions By Ray Grady, Executive Vice President of CloudCraze
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Real-Time Personalization: Everything All the Time By Mike Berry, Senior Director, CRM Technology, Shutterfly
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To Be at Zero Distance to Customers By Ravi Kumar, EVP & Chief Delivery Officer, Infosys
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How to build a CRM team By Mike Berry, Senior Director of CRM Technology, Shutterfly Inc.
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The Need of the Hour-CRM User Adoption By David Faye, CEO, Faye Business Systems Group
