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Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends
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Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce, Digital Marketing, CRM, Positive Promotions
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Doing More with Less: Making IT Count in Challenging Times By Jim Bates, Director & CIO, State of Alaska
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It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer, Time, Inc.
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Using Data And Analytics To Improve Operational Efficiency By Kirsten Simonitsch, SVP & CIO, Premera Blue Cross
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3 Customer Experience Predictions for 2016 By Merijn te Booij, Chief Marketing Officer, Genesys
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CIOs: How to Make Your Mark with SaaS Solutions
By Ray Grady, Executive Vice President of CloudCraze
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Right vs. Right Now: Real-Time Data, Security...
By Tara Kelly, President & CEO, SPLICE Software
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Arlington County: Innovative edge for Success
By Ajit Arya, Deputy CIO at Arlington County
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Forget About Legacy, Put Customers Center Stage...
By Fred Slikker, CEO, Intrasurance Technology
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The Need of the Hour-CRM User Adoption
By David Faye, CEO, Faye Business Systems Group
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Service as the New Sales
By Bill Ziska, Director-CRM & Mobility, Deloitte Consulting LLP
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The Age of the Consumer and Building...
By John Bartold, Practice Leader, Loyalty |CX, Epsilon
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Tapping the Potential of IT to Achieve Academic...
By Dan Moore, CIO, Southeastern Oklahoma State University
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CRM in PicsArt: Enabling Creativity
By Charles Condon, Director, CRM/Retention Marketing, PicsArt Inc.
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Big Data Accelerates the CRM Race By Derek Martin, Executive Director, CRM and Database Marketing, Laureate International Universities
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Investing in Customers Drives 10 Times ROI By Charlie Jackson, CEO, FieldAware
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The CIO's Role in Fixing a Broken CRM By Rob Urbanowicz, CRM Practice Area Director, Socius
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Real-Time Personalization: Everything All the Time By Mike Berry, Senior Director, CRM Technology, Shutterfly
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Building a Solid Ticketing System By Dawn Smith Bradney, Director, Customer Support and Audit, McKesson
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ERP... MRP... CRM: Surprisingly, Most Companies Still Use Spreadsheets! By Stephen G. Kawaja, Chairman & Chief Strategy Officer, TiZE.
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Managing Business Relationships By David Cheifetz, Director of Global CRM Initiative, McKinsey & Company
Customer Relationship Management Special Edition
WHITEPAPERS
Customer Relationship Management
Customer Engagement Workflow for Enterprises Through Social Media, Mobile and Cloud Capabilities
Customer Relationship Management
A Guide to Increasing User Adoption of Customer Reference Programs
Customer Relationship Management
Analyzing and Shaping Customer Journeys
Business Process Management
How Enterprise-wide Process Modeling Enables Digital Business Transformation
