Customer Relation Management Trends And Reviews In 2017|CIOReview

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Customer Relationship Management

  • Technology
      1. ARTIFICIAL INTELLIGENCE
      2. AUDIOVISUAL
      3. AUGMENTED & VIRTUAL REALITY
      4. BIG DATA
      5. BLOCKCHAIN
      6. BUSINESS INTELLIGENCE
      7. CLOUD
      8. COGNITIVE
      9. DATA ANALYTICS
      10. DATA INTEGRATION
      11. DATA VISUALIZATION
      12. DEVOPS
      13. DIGITAL TRANSFORMATION
      14. DIGITAL TWIN
      15. DRONE
      16. ENTERPRISE ARCHITECTURE
      17. FINTECH
      18. GAMING TECH
      19. HIGH PERFORMANCE COMPUTING
      20. INTERNET OF THINGS
      21. MACHINE VISION
      22. MAINFRAME
      23. MOBILE
      24. NETWORKING
      25. QUANTUM COMPUTING
      26. REMOTE WORK TECH
      27. ROBOTICS
      28. RPA
      29. SDN
      30. SECURITY
      31. SEMICONDUCTOR
      32. SMART CITY
      33. SOFTWARE TESTING
      34. STORAGE
      35. WEB DEVELOPMENT
      36. WIRELESS
      37. WOMEN IN TECH
  • Industry
      1. AD AGENCIES
      2. AEROSPACE
      3. AGTECH
      4. AUTOMOTIVE
      5. AVIATION
      6. BANKING & INSURANCE
      7. BIOTECH
      8. CAPITAL MARKETS
      9. CASINO
      10. CONSTRUCTION
      11. CONSUMER PACKAGED GOODS
      12. CONTACT CENTER
      13. DEFENSE
      14. E-COMMERCE
      15. EDUCATION
      16. ENERGY
      17. FOOD
      18. HEALTHCARE
      19. LATIN AMERICA
      20. LAW ENFORCEMENT
      21. LEGAL
      22. LOGISTICS
      23. MANUFACTURING
      24. MARINE
      25. MEDIA & ENTERTAINMENT
      26. METALS & MINING
      27. NAVAL TECH
      28. NON PROFIT TECHNOLOGY
      29. OIL & GAS
      30. PHARMA & LIFE SCIENCES
      31. PROPTECH
      32. PUBLIC SECTOR
      33. RETAIL
      34. TECH AFRICAN
      35. TECH STARTUP
      36. TELECOM
      37. UAE
      38. UTILITIES
  • Solutions
      1. AVIATION ENGINEERING SERVICES
      2. BUSINESS PROCESS MANAGEMENT
      3. CLOUD COST MANAGEMENT
      4. COLLABORATION
      5. CONVERSATIONAL
      6. CUSTOMER EXPERIENCE MANAGEMENT
      7. CUSTOMER RELATIONSHIP MANAGEMENT
      8. CYBER SECURITY
      9. DATA CENTER
      10. DATA SECURITY
      11. DIGITAL ASSET MANAGEMENT
      12. DIGITAL EXPERIENCE
      13. DIGITAL SIGNAGE
      14. DOCUMENT MANAGEMENT
      15. ENTERPRISE APPLICATION INTEGRATION
      16. ENTERPRISE ASSET MANAGEMENT
      17. ENTERPRISE COMMUNICATIONS
      18. ENTERPRISE CONTENT MANAGEMENT
      19. ENTERPRISE INFORMATION MANAGEMENT
      20. ENTERPRISE MOBILITY
      21. ENTERPRISE PERFORMANCE MANAGEMENT
      22. ENTERPRISE RESOURCE PLANNING
      23. ENTERPRISE RISK MANAGEMENT
      24. ENTERPRISE WEB APPLICATION
      25. FACILITY MANAGEMENT
      26. FIELD SERVICE
      27. GAMIFICATION
      28. IDENTITY AND ACCESS MANAGEMENT
      29. IDENTITY GOVERNANCE AND ADMINISTRATION
      30. IT SERVICE MANAGEMENT
      31. IT SERVICES
      32. KNOWLEDGE MANAGEMENT
      33. LICENSE MANAGEMENT
      34. LOW CODE PLATFORM
      35. MANAGED IT SERVICES
      36. PAYMENT AND CARD
      37. POINT OF SALE
      38. PRODUCT MANAGEMENT
      39. PROFESSIONAL SERVICES AUTOMATION
      40. PROJECT MANAGEMENT
      41. PROJECT PORTFOLIO MANAGEMENT
      42. QUALITY MANAGEMENT
      43. REVENUE MANAGEMENT SYSTEM
      44. RISK ANALYTICS
      45. SCHEDULING SOFTWARE
      46. SUBSCRIPTION AND BILLING
      47. TRANSPORT MANAGEMENT
      48. UNIFIED COMMUNICATIONS
      49. WORKFLOW
  • Platforms
      1. ADOBE
      2. AMAZON
      3. CISCO
      4. CITRIX
      5. DASSAULT SYSTEMES
      6. DELL
      7. GOOGLE
      8. HPE
      9. HUBSPOT
      10. IBM
      11. MAGENTO
      12. MICROSOFT
      13. NETAPP
      14. NETSUITE
      15. ORACLE
      16. RED HAT
      17. SAGE
      18. SALESFORCE
      19. SAP
      20. SERVICENOW
  • Functions
      1. COMPLIANCE
      2. CONTRACT MANAGEMENT
      3. CORPORATE FINANCE
      4. ENVIRONMENTAL HEALTH AND SAFETY
      5. GDPR
      6. HUMAN RESOURCE
      7. MARKETING
      8. PROCUREMENT
      9. SALES TECH
      10. SUPPLY CHAIN
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  • Creating Legendary Experiences Framed by an Obsession in Customer Service

    Creating Legendary Experiences Framed by an Obsession in Customer Service By Mike Morris, CIO, Legends

  • Solving the CRM Conundrum

    Solving the CRM Conundrum By Ann McGlinchey, VP of E-Commerce,...

  • It's Time to Redefine the

    It's Time to Redefine the "R" in CRM By J T Kostman, Chief Data Officer,...

  • 3 Customer Experience Predictions for 2016

    3 Customer Experience Predictions for... By Merijn te Booij, Chief Marketing...

  • Marketing's Digital Transformation
    By Todd Fenton Forsythe, SVP Digital... CIOs: How to Make Your Mark with SaaS Solutions

  • Maintaining Profitable Customer Relationships
    By David Wallace, Director Product... Digital Marketing: Four Things to Know

  • Evolving Customer Relationship Management: Move Fast or Die Trying
    By Ed Ariel, Vice President of Service Operations, ezCater
    Evolving Customer Relationship Management: Move Fast or Die Trying

  • The Rewards of Design-led Technology Investment...
    By Phil Rubin, CEO, rDialogue Forget About Legacy, Put Customers Center Stage of your IT S

  • CRM and Customer Experience
    By Ashok Dhiman, Director, Enterprise... The Need of the Hour-CRM User Adoption

  • Customer Data Platforms: A New Tool to Unify Customer Data
    By David Raab, CEO, CDP Institute
    Customer Data Platforms: A New Tool to Unify Customer Data

  • Forget About Legacy, Put Customers Center Stage...
    By Fred Slikker, CEO, Intrasurance... Using CRM to Poke Holes in Silos Improving Citizen Service f

  • Creating Momentum Along Your Customer...
    By Anissa Benich, Sr. Director,... Tapping the Potential of IT to Achieve Academic Excellence

  • Building a Solid Ticketing System
    By Dawn Smith Bradney, Director, Customer Support and Audit, McKesson
    Building a Solid Ticketing System

  • Big Data Accelerates the CRM Race

    Bridging the Customer Identification Gap to Build Loyalty By Tad Fordyce, SVP, Loyalty, Epsilon

  • Investing in Customers Drives 10X ROI

    The Melding of Marketing and Technology - Where do you Fit? By John Bartold, VP, Loyalty Solutions, Epsilon

  • The CIO's Role in Fixing a Broken CRM

    Pressure to Change versus Staff Appetite for Change By Douglas Duncan, CIO, Columbia Insurance Group

  • Real-Time Personalization: Everything All the Time

    Importance of Customer Relationship Management Implementation By Drew Fredrick, Vice President, Home Building Technology, Clayton Homes

  • Building a Solid Ticketing System

    Navigating the MarTech Boom: 6 Watch-Outs in Building Better CRM By Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago

  • ERP... MRP... CRM: Surprisingly, Most Companies Still Use Sp

    Successful CRM: Ask Yourself the 5 Key Questions By Charlie Swift, VP-Strategy & Marketing Operations, Hearst Magazines

  • Managing Business Relationships

    Arlington County: Innovative edge for Success By Ajit Arya, Deputy CIO at Arlington County

ON THE DECK

  • Customer Relationship Management 2020

    Top Vendors

    November2020-CRM-

  • Customer Relationship Management 2019

    Top Vendors

    October2019-CRM
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