The Melding of Marketing and Technology - Where do you Fit?

The Melding of Marketing and Technology - Where do you Fit?

John Bartold, VP, Loyalty Solutions, Epsilon

Technology as the Major Driver of Customer Experience

Technology as the Major Driver of Customer Experience

Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies

Building a Solid Ticketing System

Building a Solid Ticketing System

Dawn Smith Bradney, Director, Customer Support and Audit, McKesson

Real-Time Personalization: Everything All the Time

Real-Time Personalization: Everything All the Time

Mike Berry, Senior Director, CRM Technology, Shutterfly

Despite big investment, most companies aren't using their CRMs

Despite big investment, most companies aren't using their...

Jon Lee, CEO and Co-founder, ProsperWorks

Marketing's Digital Transformation

Marketing's Digital Transformation

Todd Fenton Forsythe, SVP Digital Marketing, Dell

Managing Business Relationships

Managing Business Relationships

David Cheifetz, Director of Global CRM Initiative, McKinsey & Company

CIOs: How to Make Your Mark with SaaS Solutions

CIOs: How to Make Your Mark with SaaS Solutions

Ray Grady, Executive Vice President of CloudCraze

Investing in Customers Drives 10 Times ROI

Investing in Customers Drives 10 Times ROI

Charlie Jackson, CEO, FieldAware

Forget About Legacy, Put Customers Center Stage of your IT Strategy

Forget About Legacy, Put Customers Center Stage...

Fred Slikker, CEO, Intrasurance Technology

The Need of the Hour-CRM User Adoption

The Need of the Hour-CRM User Adoption

David Faye, CEO, Faye Business Systems Group

Gamification 101: Business Strategy and Software Evolution

Gamification 101: Business Strategy and...

Sam Biardo, owner and Danine Pontarelli, Marketing Manager, Technology Advisors Inc

The CIO's Role in Fixing a Broken CRM

The CIO's Role in Fixing a Broken CRM

Rob Urbanowicz, CRM Practice Area Director, Socius

How to build a CRM team

How to build a CRM team

Mike Berry, Senior Director of CRM Technology, Shutterfly Inc.