10 Ways to Increase the Visual Impression of your Product
Charlie Brown, Marketing agency, doPublicity
The Melding of Marketing and Technology - Where do you Fit?
John Bartold, VP, Loyalty Solutions, Epsilon
Technology as the Major Driver of Customer Experience
Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies
Building a Solid Ticketing System
Dawn Smith Bradney, Director, Customer Support and Audit, McKesson
Real-Time Personalization: Everything All the Time
Mike Berry, Senior Director, CRM Technology, Shutterfly
Despite big investment, most companies aren't using their...
Jon Lee, CEO and Co-founder, ProsperWorks
Marketing's Digital Transformation
Todd Fenton Forsythe, SVP Digital Marketing, Dell
Managing Business Relationships
David Cheifetz, Director of Global CRM Initiative, McKinsey & Company