Managing Customer Care in an Era of Digital Transformation

Managing Customer Care in an Era of Digital Transformation

Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan

Little Things Making a Big Difference in Human Services

Little Things Making a Big Difference in Human Services

Kurt Larrick, Assistant Director, Arlington County Department of Human Services

5 Ways Artificial Intelligence Can Help Improve Customer Service

5 Ways Artificial Intelligence Can Help Improve Customer Service

Blythe Lawton, Senior Director, First Associates Loan Servicing

Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms

Adapting to Digital Natives-Lenders Meet Millennials, and All...

Kamran Bakhtiari, VP, Marketing, loanDepot

Digital Marketing: Four Things to Know

Digital Marketing: Four Things to Know

Lauri Vela, SVP Digital Marketing, Synchrony

Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business

Four Ways Enterprise Social Collaboration Will Engage...

Ajay Kaul, Managing Partner, AgreeYa Solutions

The Melding of Marketing and Technology - Where do you Fit?

The Melding of Marketing and Technology - Where...

John Bartold, VP, Loyalty Solutions, Epsilon

Technology as the Major Driver of Customer Experience

Technology as the Major Driver of Customer...

Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies

Building a Solid Ticketing System

Building a Solid Ticketing System

Dawn Smith Bradney, Director, Customer Support and Audit, McKesson

Real-Time Personalization: Everything All the Time

Real-Time Personalization: Everything All the Time

Mike Berry, Senior Director, CRM Technology, Shutterfly

Despite big investment, most companies aren't using their CRMs

Despite big investment, most companies aren't...

Jon Lee, CEO and Co-founder, ProsperWorks

Marketing's Digital Transformation

Marketing's Digital Transformation

Todd Fenton Forsythe, SVP Digital Marketing, Dell

Managing Business Relationships

Managing Business Relationships

David Cheifetz, Director of Global CRM Initiative, McKinsey & Company