Managing Customer Care in an Era of Digital Transformation
Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan
4 Ways to Build a Powerful B2B Customer Experience
Blake Morgan, Customer Experience Futurist, Author, Speaker, Blake Morgan
Little Things Making a Big Difference in Human Services
Kurt Larrick, Assistant Director, Arlington County Department of Human Services
5 Ways Artificial Intelligence Can Help Improve Customer Service
Blythe Lawton, Senior Director, First Associates Loan Servicing
Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms
Kamran Bakhtiari, VP, Marketing, loanDepot
Bridging the Customer Identification Gap to Build Loyalty
Tad Fordyce, SVP, Loyalty, Epsilon
Digital Selling: New B2B Capabilities to Build Competitive Advantage in the Age of Elusive Buyer
Chris Hergesell, Executive Director, Ernst & Young LLP
Using CRM to Poke Holes in Silos Improving Citizen Service from the Inside Out
Dan Ault, Chief Innovation Officer & Assistant Town Manager, Town of Cary
Digital Marketing: Four Things to Know
Lauri Vela, SVP Digital Marketing, Synchrony
Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business
Ajay Kaul, Managing Partner, AgreeYa Solutions
