Digitally Transforming Customer Engagement

Digitally Transforming Customer Engagement

Reggie Walker, Chief Commercial Officer, PwC US Leadership Team -& Global Salesforce Practice Leader

The Customer is Changing… Are You?

The Customer is Changing… Are You?

Jamie Lancaster, Vice President, Contact Center of Excellence, Kroger

The Foundational 4 Ps for Consumer-Centricity

The Foundational 4 Ps for Consumer-Centricity

Zachary Fleming, GM, Digital Health

Evolving Customer Relationship Management: Move Fast or Die Trying

Evolving Customer Relationship Management: Move Fast or Die Trying

Ed Ariel, Vice President of Service Operations, ezCater

Failing the 'Marshmallow Test'

Failing the 'Marshmallow Test'

UnaMorabito, Head of Client Management for the Workplace Solutions unit, Massachusetts Mutual Life Insurance Co. (MassMutual)

Navigating the MarTech Boom: 6 Watch-Outs in Building Better CRM

Navigating the MarTech Boom: 6 Watch-Outs in Building...

Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago

Little Things Making a Big Difference in Human Services

Little Things Making a Big Difference in Human...

Kurt Larrick, Assistant Director, Arlington County Department of Human Services

Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms

Adapting to Digital Natives-Lenders Meet...

Kamran Bakhtiari, VP, Marketing, loanDepot

Bridging the Customer Identification Gap to Build Loyalty

Bridging the Customer Identification Gap to...

Tad Fordyce, SVP, Loyalty, Epsilon

Digital Marketing: Four Things to Know

Digital Marketing: Four Things to Know

Lauri Vela, SVP Digital Marketing, Synchrony

Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business

Four Ways Enterprise Social Collaboration Will...

Ajay Kaul, Managing Partner, AgreeYa Solutions

The Melding of Marketing and Technology - Where do you Fit?

The Melding of Marketing and Technology - Where...

John Bartold, VP, Loyalty Solutions, Epsilon

Technology as the Major Driver of Customer Experience

Technology as the Major Driver of Customer...

Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies