One Way Contact Centers Cause Disengagement
Jeremy Markey, Director of CS Operations / Workforce Experience, Hunter Douglas
Advancing the Customer Experience
Lindsay Whitworth, Vice President, Global Consumer Direct at Sonos, Inc.
Are you using time differently?
Joe Doria, CMO, Broadcom
CRM: The New Center of the Marketing Universe
Ryan Malone, Founder and CEO of SmartBug Media™
Importance of Customer Relationship Management...
Drew Fredrick, Vice President, Home Building Technology, Clayton Homes
Creating Momentum Along Your Customer Relationship...
Anissa Benich, Sr. Director, Enterprise Strategy and Marketing, OneAmerica
CRM and Customer Experience
Ashok Dhiman, Director, Enterprise Customer Experience and Data Integration, The Hartford [NYSE: HIG]
Digital Marketing: Four Things to Know
Lauri Vela, SVP Digital Marketing, Synchrony
The Customer is Changing... Are You?
Jamie Lancaster, Vice President, Contact Center of Excellence, Kroger
The Foundational 4 Ps for Consumer-Centricity
Zachary Fleming, GM, Digital Health
Evolving Customer Relationship Management: Move...
Ed Ariel, Vice President of Service Operations, ezCater
Failing the 'Marshmallow Test'
UnaMorabito, Head of Client Management for the Workplace Solutions unit, Massachusetts Mutual Life Insurance Co. (MassMutual)
Customer Data Platforms: A New Tool to Unify...
David Raab, CEO, CDP Institute
Navigating the MarTech Boom: 6 Watch-Outs in...
Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago
Little Things Making a Big Difference in Human...
Kurt Larrick, Assistant Director, Arlington County Department of Human Services
