Managing Customer Care in an Era of Digital Transformation
Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan
Little Things Making a Big Difference in Human Services
Kurt Larrick, Assistant Director, Arlington County Department of Human Services
5 Ways Artificial Intelligence Can Help Improve Customer Service
Blythe Lawton, Senior Director, First Associates Loan Servicing
Adapting to Digital Natives-Lenders Meet Millennials, and All Consumers, on their Terms
Kamran Bakhtiari, VP, Marketing, loanDepot
Bridging the Customer Identification Gap to Build Loyalty
Tad Fordyce, SVP, Loyalty, Epsilon
Digital Marketing: Four Things to Know
Lauri Vela, SVP Digital Marketing, Synchrony
Four Ways Enterprise Social Collaboration Will Engage Your Workforce and Strengthen Your Business
Ajay Kaul, Managing Partner, AgreeYa Solutions
10 Ways to Increase the Visual Impression of your Product
Charlie Brown, Marketing agency, doPublicity
The Melding of Marketing and Technology - Where do you Fit?
John Bartold, VP, Loyalty Solutions, Epsilon
Technology as the Major Driver of Customer Experience
Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies
