Managing Customer Care in an Era of Digital Transformation
Alpa Shah, Global VP of Digital Transformation, Frost & Sullivan
Little Things Making a Big Difference in Human Services
Kurt Larrick, Assistant Director, Arlington County Department of Human Services
5 Ways Artificial Intelligence Can Help Improve Customer Service
Blythe Lawton, Senior Director, First Associates Loan Servicing
Adapting to Digital Natives-Lenders Meet Millennials, and All...
Kamran Bakhtiari, VP, Marketing, loanDepot
Bridging the Customer Identification Gap to Build Loyalty
Tad Fordyce, SVP, Loyalty, Epsilon
Digital Marketing: Four Things to Know
Lauri Vela, SVP Digital Marketing, Synchrony
Four Ways Enterprise Social Collaboration Will Engage...
Ajay Kaul, Managing Partner, AgreeYa Solutions
Technology as the Major Driver of Customer...
Todd Martin, Director Customer Service Technology Systems, Zappos Family of Companies
Real-Time Personalization: Everything All the Time
Mike Berry, Senior Director, CRM Technology, Shutterfly