Digitally Transforming Customer Engagement
Reggie Walker, Chief Commercial Officer, PwC US Leadership Team -& Global Salesforce Practice Leader
The Customer is Changing… Are You?
Jamie Lancaster, Vice President, Contact Center of Excellence, Kroger
The Foundational 4 Ps for Consumer-Centricity
Zachary Fleming, GM, Digital Health
Evolving Customer Relationship Management: Move Fast or Die Trying
Ed Ariel, Vice President of Service Operations, ezCater
Failing the 'Marshmallow Test'
UnaMorabito, Head of Client Management for the Workplace Solutions unit, Massachusetts Mutual Life Insurance Co. (MassMutual)
Customer Data Platforms: A New Tool to Unify Customer Data
David Raab, CEO, CDP Institute
Navigating the MarTech Boom: 6 Watch-Outs in Building...
Josh Blacksmith, Ex-SVP, General Manager - CRM, FCB Chicago
Little Things Making a Big Difference in Human...
Kurt Larrick, Assistant Director, Arlington County Department of Human Services